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1. Our Contract
All bookings are made with Intrepid Travel Pty Ltd, trading as Adventure Tours Australia (ABN 35 007 172 456) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
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Dates, itineraries and prices are valid from 01 April 2013 until 31 March 2014.
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3. Payment Policy
A 25% deposit is required to confirm a Day Tour or Short Break Tour (see details below under Clause 4) with the remainder due no later than 30 days prior to departure. A deposit of AU$250 is required on Extended Tours and Packages (see details under Clause 4) at time of booking with the remaining amount due no later than 56 days prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking. A non-refundable credit card surcharge of 1.5% applies on all MasterCard and Visa transactions (3% on Amex). Please note: Tour Partner payment policies vary from the above and are subject to change at any time. These are available on request from us.
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4. Cancellation of Booking by Passenger
Due to the extensive time and planning involved with touring, a strict cancellation policy is applicable to compensate for costs and lost revenue. Once a booking is confirmed the following cancellation fees will apply:
» Day Tours and Short Break Adventures (tours of 5 days or less)
25% deposit confirms tour with full payment required 30 days before departure.
Cancellation Fees for Day Tours and Short Break Tours
30+ days prior to departure; no fee payable
16-29 days prior to departure; 25% of total price
2-15 days prior to departure; 50% of total price
Within 24 hours of departure; 100% of total price
» Extended Tours and Packages (tours of 6 days or more)
A deposit of AU$250 confirms tour with full payment required 56 days before departure;
Cancellation Fees for Extended Tours and Packages
56+ days prior to departure; we retain the deposit
30–55 days prior to departure; 50% of total price
Within 29 days of departure; 100% of total price
East Coast, Tasmania and New Zealand (tours operated by our tour partner Topdeck)Including Cairns<>Sydney<>Melbourne<>Adelaide<>Alice Springs (Unleashed 18-39 tours).
42+ days prior to departure; no fee payable
29–41 days prior to departure; 40% of total price
28–14 days prior to departure; 60% of total price
13–7 days prior to departure; 80% of total price
6–3 days prior to departure; 90% of total price
2–0 days prior to departure; 100% of total price
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied b