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Europcar does not permit refunds on unused days of Pre-paid Rentals once rental has commenced.
When the rental has been prepaid, Europcar Asia Pacific will imprint the credit card and Pre-Authorise the deposit of $350.00 (AUD) from your clientís credit card upon collection of the vehicle to cover additional charges.
This deposit is to be paid by any internationally recognised credit cards. NO CASH DEPOSIT ACCEPTED.
Europcar Asia Pacific do not accept debit cards. The credit card used for payment of the rental must be in the renters name and embossed on the front of the card. The renterís signature must appear on the back of the card. Credit cards are compulsory for all rentals. Payment made on a credit card will incur a 1.5% credit card surcharge.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Europcar reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
In the event that Europcar is unable to provide a vehicle, no commission or compensation will be provided. Any request for refund of monies paid to the travel agent will be at travel agentís discretion.
Vehicles cannot be requested by make or model, only by vehicle category